Refund policy

Thank you for shopping with us! Please review our return policy below:

Tickets:
All ticket sales are final. Tickets to Rebel Scum Con are non-refundable and non-exchangeable. Please ensure you review your purchase carefully before completing your order.

Merchandise:
We offer a 30-day return policy on all merchandise. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receipt for a refund or exchange. To be eligible for a return:

• Items must be in their original condition, unworn, unwashed, and with all original tags attached.
• Proof of purchase (such as an order confirmation or receipt) is required.

How to Process a Return:
To initiate a return, please contact our customer service team at [your email address]. Once approved, you will receive further instructions on how to return your item(s). Please note:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Refunds will be processed to the original payment method once the return is received and inspected.

Exchanges:
If you wish to exchange an item, please contact us to confirm availability. Exchanges are subject to the same eligibility criteria as returns.

Non-Returnable Items:

• Tickets
• Final sale or clearance items
• Personalized or custom merchandise

If you have any questions or need assistance, please don’t hesitate to contact us at [your email address]. We’re here to help!